Aged Care Needs Up For Discussion

16th May 2019

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Aged care needs up for discussion The aged care needs of the Guyra community was the subject of a forum held last week by McLean Care. Residents of the Kolora Aged Care facility, their families, and members of the wider community were brought together to discuss issues surrounding the delivery of services.

The event was an opportunity for locals to meet the board and executive team of McLean Care and share their opinions about aged care and disability services in the community.

Organisers were more than happy with the attendance saying they were there to listen and that feedback is important so that the community gets what it wants for the future.

Focus groups were asked to consider four main areas, the first of which was ‘What does McLean Care do well?’ Most agreed that the facility was first and foremost a ‘home’ and that residents were well cared for. High quality meals and a range of activities including arts and craft, bus trips and physical activities were all seen as positive. Volunteer involvement was one of the things that was valued by both residents and staff.

On the flip side, when asked what was not well done, participants felt that a registered nurse on duty at night was something that would enhance their sense of wellbeing and security. The lack of access to outdoor areas was seen as a drawback, as was limited telephone access and limited television reception. Staff smoking on the grounds also came in for criticism.

Input was also sought into the needs of people in the wider community and ways in which McLean Care could assist.

Alicia Eugene, McLean’s business development partner, said that the open and honest feedback provided was exactly what they were looking for.

“The next step will be to collate all the information and look at issues that were identified,” she said. “Some things that have been suggested are very doable, and the board will look at the information and see what we can make happen.”

“It has been a valuable exercise, and there have been some great ideas which we are excited to move forward with. We will certainly be back again next year.”

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