Tesltra services disrupted by upgrade works

07th May 2024

Mobile phone services for Telstra customers have been disrupted this week due to upgrade works, which will bring 5G to Guyra for the first time.
Customers were notified via SMS ahead of the works occurring and the worst of the disruption should be over by Wednesday May 8th..
Telstra Regional General Manager Michael Marom told the Gazette that they are upgrading the mobile base station in Guyra by adding additional infrastructure to bring a better 4G user experience and preparation for 5G to the community.
“The works require some temporary outages or reduction in mobile coverage,” Mr Marom said.
“The works required are extensive and will temporarily impact Telstra mobile coverage at various times from Saturday, May 4th, until Friday, May 10th.”
“The first phase of disruptions occurred between 8am and 4pm on the weekend, with network coverage being restored each day.
“A full site outage which began Monday, May 6th will continue until 5pm, Wednesday, May 8th There will be no mobile network coverage during this period.
“This will be followed by smaller temporary disruptions for integration and call testing until Friday May 10th.
“If all goes to plan and weather permitting, residents should notice improvements in Telstra mobile services from Friday.”
Mr Marom said that Telstra mobile customers were sent text messages advising of the planned work.
Landline services, NBN internet services and mobile coverage from any other providers in the area will not be impacted.

For mobile coverage in the interim, if residents have access to a wi-fi signal at home or at work, Telstra encourages residents to activate wi-fi calling. This is a free setting on most popular mobile phones and allows your mobile to use a Wi-Fi network to make and receive mobile calls. To find out more they can google Telstra Wi-Fi calling or just search in your settings icon on your phone.
We know many businesses use the Telstra network for their EFTPOS terminals. However, Telstra does not operate the EFTPOS network; it is operated by financial institutions. Many EFTPOS terminals can also be connected using fixed line or Wi-Fi/nbn internet connections. Retailers should contact their bank for more information and details on how to switch between these methods to ensure continuous service.